GENIPTV ( world’s number one IPTV Provider ) always support It’s own customers via online support Chat and ticket system. this article is for users of other IPTV providers which their IPTV Support team is not responding or for persons who want to do everything themselves.
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We are going to give you some recommendation to troubleshoot M3U url problem in IPTV services.
What is M3U url?
M3U url Troubleshoot
1 – First of all, you need to check if the M3U url is correct or not.
Need to check the url address, username and password.
you can test the M3U url in a browser to check it.
Copy/Paste the M3U url in a browser (in a PC or Smartphone), then press enter.
If the M3U file starts to download so it is correct, and if not you need to check M3U details with your IPTV provider.
Note: Also you need to check if the M3U url blocked by IPTV provider or not. IPTV provider will block the line if you use the it in more than allowed devices in a same time.
(If you have dashboard from your IPTV provider you can check this by running diagnosis option for the url)
2 – After become sure the M3U url is correct, try to Reload the url once again in your application.
Usually this will solve the problem.
3 – In the next step if still have problem, try to test the M3U url in another device and application.
One of the best reference software is VLC in a computer.
How to setup VLC?
You have many other options too.
Other application you can use.
For example if you are facing trouble with the M3U url in Smart TV with Smart IPTV application.
You need to test it in VLC (Computer) or GSE (Smartphone), if the M3U url works in these software now you need to test the line in another application in your Smart TV e.g. Smart STB or SSIPTV application.
How to setup Smart STB?
How to setup SSIPTV?
If you see that M3U url works fine in other applications so the problem is from the application you used.
4 – In the last step after check everything need to contact the IPTV provider support to check the M3U url.
Some helpful tips:
- Always better to use M3U url and do not use the Static M3U file to have all new updates.
- Do not share your M3U url details in any public place.
- Always Buy IPTV Subscription from Valid IPTV providers to have lower problems.